Fairy Godmother's
Princess Team
Frequently Asked Questions
and policies
Are your princess packages boy friendly?
Yes! We have done MANY successful parties with boys in attendance and we are often surprised by how engaged they are! All activities are gender neutral. Color hair spray and glitter will be offered as an alternative to the make-overs and 'prince' dress-up items will be given.
Still unsure? Our 'mini princess party' and 'sparkle tattoo' packages are always a safe bet if your guest list is predominately princes!
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We are also pleased to now offer two
Spider-Man packages!
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Will you travel outside of Edmonton?
Absolutely! While our castle headquarters is located in Edmonton, we know that magic is needed everywhere! We will travel to kingdoms far, far away (even to Red Deer!) However, there will be additional travel fees for bookings outside of Edmonton city limits to cover the cast member's travel expenses/time.
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Please inquire early if you plan to book an out of town party/event.
Is gratuity included in the price?
No, gratuity is not included in the cost of the parties. However, clients are more than welcome to offer a tip to the princess if the experience exceeded their expectations. Tips are also highly appropriate if your princess ends up staying past the alloted time. Please put the tip in an envelope and discreetly hand it to the princess as she departs.
When do you require the final guest count?
We will touch base the week of your booking to verify details and collect the final guest count (due 3-4 days before your party; depending on the package booked). This ensures ample time to prepare everything for your special day.
Can I book two princesses for the same party?
Of course! We encourage booking early if you'd like two princesses.
Booking a second princess, or adding on an additional 30 minutes, is strongly recommended for parties with 12 or more children (8 or more for our Pamper Princess party), to ensure the package activities can be completed within the allotted time frame.
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While it is always our intention to complete all activities, it is up to the discretion of the princess during the party to omit activities as required to account for time restraints.
Any other tips to make my party a success?
1. Often, while we are entertaining a group of children, the adults are having a party of their own, and we are forced to talk (sometimes yell) over the crowd. While we love an audience, please remind adults to keep their background chatter to a minimum.
2. Please make sure your house temperature is lower than usual, so the princess remains cool and comfortable. Please keep weather in mind if you are planning an outdoor party or event. A shaded, covered area is required for the princess at all times. A backup, indoor location must be available in the event of inclement weather, such as rain or extreme temperatures. If the princess is already at the party and no alternate location (within a block) is available, she will not be permitted to stay and no refund will be provided.
3. We want to ensure you get the most out of the princesses visit and the package you've booked. While bounce castles are always a fan favourite, we recommend saving them (and other competing activities) for after the princess departs. If other activities will be occurring simultaneously with the princesses program, we suggest booking a less-structured package such as our Mini Princess Party or Sparkle Tattoo package. Due to the delicate nature of our costumes, please do not have water activities (kids pool, sprinkler, water shooters) at your party.
4. While we will attend parties at most locations, a private residence or party room is preferred. If you are hosting your event in a public area, such as a park, please keep in mind that children not attending the party may approach the princess.
5. Please ensure all palace pets are put away during the princesses visit.
Do you require a deposit?
Yes, a non-refundable $100 deposit ($50 for the Mini Princess Party package) is due at the time of booking. The remaining balance is due 48 hours before the party/event date. We will send a friendly reminder the week of the party. We will not attend bookings with outstanding balances.
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Please note that parties are booked on a first come, first serve basis, and we often receive several inquiries each day! Therefore, we recommend putting down your deposit as soon as possible! Should availability change prior to receiving your deposit, you will be informed of same.
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While deposits are non-refundable, they are 100% transferrable to a future date if required.
Is there a minimum age for the birthday child or their guests?
Typically, children under 3 are too young to actively participate. If you're interested in having a princess visit for your child's first or second birthday, we would be happy to customize an age appropriate package. Our Mini Princess Party is also a good option for younger Royal's, as is it less structured and includes activities appropriate for all ages and attention spans.
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If there are going to be toddlers at your party and you'd like them to participate, please include them in your guest count, so we can ensure the princess brings supplies for them as well.
Please note that supervision of all children falls under the responsibility of the parent. We expect adults to step in if a child is preventing the party from running smoothly.
Is there anything I need to have prepared before the princess arrives?
Your princess will come with everything needed for the party (minus any place settings and 'tea' for our Royal Tea Party package). All we ask is that you provide a large, empty table (protected by a table cloth) for the guests to do their activities on, and some open space for our Spider-Man package.
When is the best time during the party for me to schedule the princess to arrive?
It is recommended to schedule the princess' grand entrance 30 minutes after all the guests arrive. This ensures everyone is there when the princess arrives and that she is able to begin her program without delay. Please have the guests situated away from the front door/front windows during the princesses arrival & departure, to preserve the magic.
Prior to the princess' farewell, it is recommended to gather all the guests together to begin having snacks/cake*. This ensures a 'magical' departure for the princess' as she disappear and provides a smooth transition into the remainder of the party. We recommend having the princess leave 15 minutes before the guests get picked up, to ensure a swift exit for the princess without the potential for a traffic jam.
Please be mindful of the clock and help keep the performer on schedule. We often have back-to-back bookings and have the right to invoice clients if the performer stays longer than their scheduled time at no fault of their own.
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*Please note that the princess may be able to participate in the presentation of the cake and the singing of 'Happy Birthday' if time permits, or if you've pre-booked for her to stay for this portion.
Am I able to personalize my party?
Absolutely! We've created several magical party packages to suit many themes & budgets. However, since we are in the wish granting business, the Fairy Godmother would be more than happy to work with you to customize your perfect party. Whether you want a princess playdate, an intimate tea party, or a grand ball, we are here to grant your every wish.
*Please note the underlined policies